FAQ

Questions, answered.

Everything about plans, billing, training and your data. Still stuck? Email support@getshredify.com.

The basics

What is Shredify?

Shredify is a training and nutrition app in one place: workout plans and a logger with a rest timer and PRs, calorie and macro tracking, weigh-ins and private progress photos, plus streaks, squads, challenges and strength ranks. The year runs in four seasonal arcs (New Year Reset, Summer Shred, Bulk Season and Winter Arc), each with its own goals, leaderboards and a Wrapped recap.

Who is Shredify for?

Anyone who lifts or wants to start. Plans cover recomp, hypertrophy, strength and fat loss, from 2 to 6 days a week, at a gym or with home gear. Shredify is for adults (18+).

Why do I have to be 18+?

Shredify gives calorie targets, body-weight tracking and training plans built for adults, so accounts are 18+ only.

What devices does it work on?

Right now Shredify runs as a web app at app.getshredify.com on any phone, tablet or computer, and you can add it to your home screen like an app. Native Android and iPhone apps are coming. Your account, plan and progress carry over when they land.

Plans and pricing

What’s the difference between Base and Pro?

Base covers the core: pick or build a workout plan, the logger, rest timer and PRs, streaks, arcs and goals, barcode and search food logging with macros, weigh-ins and private before/after photos, and squads, challenges and ranks. Pro adds AI photo calorie scans, adaptive calorie targets, your arc Wrapped, ranked leagues and advanced stats.

How much does it cost?

On the web: Base is $9.99 a month or $59.99 a year, and Pro is $19.99 a month or $99.99 a year. In the App Store and Google Play, monthly prices are higher (Base $14.99 a month, Pro $24.99 a month) and yearly prices are the same ($59.99 and $99.99). Taxes may apply. You always see the exact price before you pay.

What is the Custom Plan?

A one-time $79 add-on: a 12-week training and meal plan built around your goal, schedule, equipment and injuries. It doesn’t renew. It’s sold on the web for now.

Can I cancel anytime?

Yes. Cancelling stops all future renewals right away, and you keep access until the end of the period you already paid for. How you cancel depends on where you subscribed (see the next question).

How do I cancel?

Bought on the website (billed by Square): go to Settings › Subscription › Cancel subscription in the app or on the web. It’s one tap plus a confirmation. You can also email support@getshredify.com from your account email with “Cancel” in the subject.
Bought in the iPhone app: open the Settings app › your name › Subscriptions › Shredify.
Bought in the Android app: open Google Play › your profile › Payments & subscriptions › Subscriptions › Shredify.
Uninstalling the app or removing it from your home screen does not cancel a subscription.

Can I get a refund?

Web payments are non-refundable except where the law requires it, and we don’t give partial refunds for unused time in a billing period. If something went wrong with a charge, email support@getshredify.com first, since we can usually sort billing issues out quickly. Purchases made through Apple or Google follow their refund policies, so request those from Apple or Google. Full details are in the subscription terms.

Training

What workout plans are there?

When you start, Shredify recommends a Push/Pull/Legs (PPL) plan by default, and the plan picker lets you choose another pre-made plan, build your own routine, or train CrossFit-style. You can switch plans any time without losing your history.

Can I build my own routine?

Yes. Pick “Build my own” and choose your exercises, sets and reps. It takes about a minute, and you can edit it whenever you want.

Does Shredify do CrossFit?

Yes. Train CrossFit-style to log WODs, benchmarks like Fran, Murph and Cindy, and your key lifts, ranked on the CrossFit board.

Can I log cardio?

Yes. Cardio can go right into your routine alongside your lifts, so runs, rides, rows and other sessions get logged with the rest of your workout.

How does progressive overload work?

Shredify tracks every set you log and suggests when to add weight or reps, so you keep progressing week to week. You always have the final say and can change any number.

Can I edit a workout after I finish it?

Yes. Open Train › History, tap any workout and edit the sets, weights, notes and ratings.

Nutrition

How do photo calorie scans work?

Photo scans are a Pro feature. Snap your meal and Shredify estimates calories and macros using real food databases, and you confirm the portion before saving. It’s an estimate, not exact, since AI can’t see hidden oils, sauces or exact portions. For packaged food, scan the barcode for the label numbers (that works on Base too).

Codes, gyms and creators

I have a code. Where do I use it?

Redeem codes on the website at app.getshredify.com or in the Android app. Once it’s redeemed, your access is tied to your Shredify account, so just sign in with the same account on any device, including iPhone.

Can I combine codes or discounts?

No. Discounts and offers can’t be stacked. One code or offer applies at a time.

What do partner gyms get me?

If your gym is a Shredify partner, scan its QR code or use its link to get 2 months of Pro free, with no card needed. When it ends, you pick a plan if you want to keep going, and nothing charges automatically. Partner gyms also compete on the Hustle Index, a leaderboard that ranks gyms by workouts, streaks and challenges per member, so a small gym can beat a big one. Find one on the partner gym map, or tell your gym about the partner program.

I’m a creator. Can I partner with Shredify?

Yes. Our creator program pays you for members you bring in, with your own link and live tracking. Learn more and sign up at getshredify.com/creators.

Privacy and your account

Is my data private?

Yes. Progress photos are private by default and only shared if you choose to. There are no ad pixels or advertising SDKs in the app, and we don’t sell your data. Read our privacy policy and health data policy.

How do I delete my account?

In the app, open Settings › Your data › Delete my account and type DELETE to confirm. Your account and data are deleted right away. Deleting also cancels a web subscription, but App Store or Google Play subscriptions have to be cancelled in their store settings. More on deleting your account.

How do I contact support?

Email support@getshredify.com and we’ll get back to you. More options are on the support page.